Admin Support

Frequently asked questions - and answers!

Q: How do I access Deed’s Admin Portal?

Q: Want to rally your team around a cause?

A: As an Administrator, you can create a Campaign to highlight important initiatives—whether it’s a fundraiser, volunteer event, or a featured nonprofit. Campaigns put these opportunities front and center on your employees’ homepage, making it easy for them to get involved.

How to Create a Campaign

  1. Log in to your Deed Admin profile.
  2. Head to the toolbar on the left.
  3. Click Campaigns > Create Campaign.
  4. Fill in the details:
    • Give your campaign a name and description.
    • Add a banner image or choose a background color.
    • Tag relevant nonprofits, fundraisers, or volunteer events.
    • Set a start and end date.
    • Choose whether the campaign is public and where it should appear for employees.
    • Select which locations should see the campaign.
  5. Hit Save, and you’re all set!

Your employees will see the campaign right on their homepage, making it easier than ever to donate, volunteer, and make an impact.

Q: How does vetting work for nonprofits?

A: At Deed, we take nonprofit vetting seriously to ensure donations are secure and go exactly where they should. That’s why we partner with trusted payment processors like PayPal Giving Fund, PayPal Direct, Network for Good, and Charities Aid Foundation to handle disbursements and verify nonprofit legitimacy.

If a nonprofit isn’t already on Deed, we can help! We work with our payment partners to vet and onboard new organizations, making it easy for them to receive donations through our platform.

Long story short? We’ve got your back—so you can donate with confidence.

Q: Can we exclude nonprofits that don’t align with our company’s values?

A: Absolutely! Deed gives you full control over your company’s donation and matching program, so you can tailor it to reflect your values. We offer customizable screening options that let you decide which nonprofits are eligible for donations and matches.

Here’s how companies approach screening:

Closed, Company-Driven Programs:

  • Only a curated list of nonprofits is available for donations.
  • Matching is limited to select nonprofits or cause areas.
  • Certain categories—like religious, political, or school organizations—may be excluded.

 Open, Employee-Driven Programs:

  • Employees can donate to most 501(c)(3) nonprofits in the U.S. and vetted global organizations.
  • Matching is available for all eligible nonprofits.
  • Employees can nominate nonprofits and create fundraisers or volunteer events (with admin approval).

For extra peace of mind, many companies use industry-standard screening tools, like the Southern Poverty Law Center (SPLC) hate list and similar anti-hate lists.

Deed also goes the extra mile when recommending nonprofits to our partners. We evaluate organizations based on:


✔️ Legal compliance
✔️ Clear, impact-driven strategies
✔️ Financial responsibility (65-75% of the budget going to programming)
✔️ Diversity, Equity & Inclusion (DEI) practices
✔️ Reputational history & risk

So whether you want a fully curated program or an open, employee-led approach, we’ll help you build a giving experience that fits your company’s mission.

Q: Still need a hand?

A: We’re here to assist via email or live chat—whatever works best for you! Looking for quick answers? Check out our help articles for step-by-step guides and troubleshooting tips, as well as chat access. If you're setting up your Deed account or already logged in, just click the help icon at the bottom right of your screen. Once your account is set up, you’ll also have access to additional support whenever you need it.