A: Deed disburses donations in monthly batches, usually around the 25th of each month. So, if you make a donation around or after the 25th, it’ll likely be sent out with the next month’s batch. A little patience goes a long way—but if you have any questions, we’re happy to help!
A: Yes! To request a match for an off-platform donation, click your name in the top right corner of the Deed homepage and select "Submit off-platform donation" from the dropdown menu. From there, just enter your donation details, upload your receipt, and submit your request for review. That’s it—you’re all set!
A: You sure can! If there’s an organization you’d like to see on Deed, just click “Nominate an organization” on the left side of your Deed homepage.
Once you submit the nomination form, our Nonprofits team will reach out to the organization with onboarding instructions and help them get set up. Easy!
A: Yep! You can view a summary of your donations anytime. Just click your name in the top right corner of the screen and select View Profile. Want to see donations from a specific time period? No problem—just hit the Donation Summary button and filter by date. Easy as that!
A: No worries—you can cancel a recurring payroll donation anytime. Here’s how:
And just like that, it’s done!
A: Need to make some updates? No problem! Here’s how to edit an event you created in Deed:
Make your changes, save them, and you’re all set!
A: Putting your donation credits to good use is easy! Just follow these steps:
And that’s it! Your credits will go directly toward making an impact.
A: Logging your volunteer time in Deed is simple! Here’s how:
And that’s it! Your impact counts, and now it’s officially recorded.
A: We get it—mistakes happen! Donations made through PayPal Giving Fund are generally non-refundable, but there may be exceptions if the donation was made in error or wasn’t authorized by you (or a colleague).
To request a refund, reach out to PayPal Support:
📧 Email: care@paypalgivingfund.org
📞 Phone: 1-888-221-1161
🔍 Online: Log into your PayPal account, click "Contact Us," and search for "Giving Fund."
You can also check out their Help Center here. Hope this helps!
A: We’re here to assist via email or live chat—whatever works best for you! Looking for quick answers? Check out our help articles for step-by-step guides and troubleshooting tips, as well as chat access. If you're setting up your Deed account or already logged in, just click the help icon at the bottom right of your screen. Once your account is set up, you’ll also have access to additional support whenever you need it.