Employee Support

Frequently asked questions - and answers!

Q: How do I get started with Deed?

Q: How long does it take for a donation to reach the organization?

A: Deed disburses donations in monthly batches, usually around the 25th of each month. So, if you make a donation around or after the 25th, it’ll likely be sent out with the next month’s batch. A little patience goes a long way—but if you have any questions, we’re happy to help!

Q: Can I request a company match for a donation I made outside of Deed?

A: Yes! To request a match for an off-platform donation, click your name in the top right corner of the Deed homepage and select "Submit off-platform donation" from the dropdown menu. From there, just enter your donation details, upload your receipt, and submit your request for review. That’s it—you’re all set!

Q: I want to volunteer or donate to an organization, but I can’t find it on Deed. Can I add it?

A: You sure can! If there’s an organization you’d like to see on Deed, just click “Nominate an organization” on the left side of your Deed homepage.

Once you submit the nomination form, our Nonprofits team will reach out to the organization with onboarding instructions and help them get set up. Easy!

Q: Can I see a summary of all the donations I’ve made?

A: Yep! You can view a summary of your donations anytime. Just click your name in the top right corner of the screen and select View Profile. Want to see donations from a specific time period? No problem—just hit the Donation Summary button and filter by date. Easy as that!

Q: How do I cancel a recurring donation?

A: No worries—you can cancel a recurring payroll donation anytime. Here’s how:

  1. Go to your Deed profile.
  2. Head to the Donations section.
  3. Select your payroll donation and click "View Donation Recurrence."
  4. Click "Cancel Recurring Donation."

And just like that, it’s done!

Q: I created an event in Deed. How do I edit it?

A: Need to make some updates? No problem! Here’s how to edit an event you created in Deed:

  1. Click your name in the top right corner of your Deed homepage.
  2. Select “View Profile” from the dropdown menu.
  3. Scroll down to the “Deeds Created” section.
  4. Find your event and click the “Edit” button.

Make your changes, save them, and you’re all set!

Q: I have donation credits—how do I use them?

A: Putting your donation credits to good use is easy! Just follow these steps:

  1. Use the search bar at the top of your Deed homepage to find the nonprofit you’d like to support.
  2. Click the "Donate" button on their profile.
  3. On the donation page, under the payment section, select "Pay with donation credits."

And that’s it! Your credits will go directly toward making an impact.

Q: I volunteered for an organization—how do I log my hours?

A: Logging your volunteer time in Deed is simple! Here’s how:

  1. Click the "Log volunteer hours" button on the left side of your Deed homepage.
  2. If you volunteered through a Deed event, just select the event from the dropdown menu and log your hours.
  3. If your volunteer work happened outside of Deed, choose "I volunteered outside of Deed" and enter the event details to log your time with the nonprofit.

And that’s it! Your impact counts, and now it’s officially recorded.

Q: I accidentally donated to the wrong nonprofit—can I get a refund?

A: We get it—mistakes happen! Donations made through PayPal Giving Fund are generally non-refundable, but there may be exceptions if the donation was made in error or wasn’t authorized by you (or a colleague).

To request a refund, reach out to PayPal Support:


📧 Email: care@paypalgivingfund.org
📞 Phone: 1-888-221-1161
🔍 Online: Log into your PayPal account, click "Contact Us," and search for "Giving Fund."

You can also check out their Help Center here. Hope this helps!

Q: Still need a hand?

A: We’re here to assist via email or live chat—whatever works best for you! Looking for quick answers? Check out our help articles for step-by-step guides and troubleshooting tips, as well as chat access. If you're setting up your Deed account or already logged in, just click the help icon at the bottom right of your screen. Once your account is set up, you’ll also have access to additional support whenever you need it.

Admin Support

Frequently asked questions - and answers!