Q: Why can’t I find my nonprofit on Deed’s Claim Your Profile page?

A: Good question! First, double-check that your organization is active and enrolled with PayPal Giving Fund (PPGF). If you just signed up, it can take up to 48 hours for the organization's information to sync from PayPal to Deed.

Still not seeing your organization on PPGF? Try searching by EIN instead of organization name—it’s a quick way to track down your account. If it’s been more than 48 hours and your nonprofit is still MIA, let us know. We’re happy to help!

‍

Q: I logged into my organization’s PayPal Giving Fund account, but I can’t complete the verification step for my Deed account. What’s going on?

A: This happens sometimes, and the fix is usually pretty simple! Most of the time, the verification step doesn’t finalize because the email and password used to log into PayPal Giving Fund belong to a secondary email on the account.
Double-check that you’re signing in with the primary email and password for your PayPal Giving Fund account. That should do the trick!

‍

Q: How do I add a new user to my nonprofit’s Deed account?

A: If you're an Owner or Admin, you can easily add a new Admin, Organizer, or Ambassador to your nonprofit’s Deed account. Here’s how:

1. Log in to your Deed account.
2. Head to the Nonprofit Settings tab on the left.
3. Click the gear icon to open settings.
4. Select the Users tab.
5. Click “Add a new user.”
6. Enter their name, email, and role (Admin or Organizer).

That’s it! If you’re unsure which role to assign, click here for more details.

‍

Q: How do I block a user from my nonprofit’s Deed account?

A: If you need to block a user from your nonprofit’s Deed account, here’s how to do it:

1. Log in to your Deed account.
2. Go to the Nonprofit Settings tab on the left.
3. Click the gear icon to open settings.
4. Select the Users tab.
5. Find the user and click the “Block” icon next to their name.

And that’s it—they won’t have access anymore.

‍

Q: How do I know what type of nonprofit my organization is classified as on Deed?

A: Great question! Deed supports all kinds of organizations, and the type of account you’ll need depends on your organization’s classification. Here’s a quick breakdown:

Nonprofits (501c3s)

• These are standard nonprofit organizations.
• You’ll see a Nonprofit button in Settings under the Nonprofit Nominations tab.
• To complete onboarding, your nonprofit must have an active and enrolled PayPal Giving Fund account.

Schools (Elementary, Middle, High Schools)

• Schools are pulled from the NCES ID database.
• You can find your school on Deed’s Claim Your Profile page by searching its 12-digit NCES ID.
• You’ll see a School button in Settings under the Nonprofit Nominations tab.
• Some schools may require manual verification to complete onboarding.

Government Entities (School Districts, City, County, Police, Fire, etc.)

• You’ll see a Government button in Settings under the Nonprofit Profile tab.
• These organizations require additional documentation to verify eligibility. To onboard, you’ll need:
  
  • 4076C Form (Government Information Letter)
  • A bank statement or voided check (dated within the last 2 years)
  • A letter of association (if your organization isn’t listed on the 4076C form)

‍How to Get Started with a Government Entity Account:

1. Go to Deed’s Claim Your Profile page.
2. Search for your organization by EIN. If you don’t see it, click “Can’t find your organization?”
3. Confirm that your organization is a government entity and complete the form with your details.
4. You’ll receive an email to log in and set your password.
5. Upload your 4076C form and bank documentation to verify your account.
6. Our team will review your submission within 2-3 business days. You’ll get an email once it’s approved, and then you’re good to go!

‍

Q: How do Chapters work with Deed?

A: Great question! If an organization has multiple locations that share the same EIN, those locations are considered chapters in Deed. Here’s how it works:

‍

• A parent organization must complete onboarding before adding chapters.
• Once onboarded, the parent organization can go to the Chapters page and submit a Chapter Request form to our support team.
• Approved chapters will then appear on the Chapters page of the parent organization’s Deed account.
• Since chapters share the same PayPal Giving Fund account as the parent, all donations are disbursed by the parent organization.

Important Note: If an organization is affiliated with another nonprofit but does not share the same EIN, it isn’t considered a chapter. In that case, the organization will need to set up its own PayPal Giving Fund account and claim its own Deed account separately.

‍

Q: I’m having trouble logging into my Deed account. How can I get access?

A: No worries, we’ve got your back! If you see that your profile is already claimed on our Claim Your Profile page, it means your organization already has a Deed account. Try resetting your password and logging in. Here’s how to reset your password:

1. Head over to the password reset page.
2. Check your inbox (and spam folder just in case) for a password reset link.
3. Follow the link, reset your password, and you should be good to go!

Once you’ve reset your password, you can log in at this link.

If resetting your password didn’t work, or you weren’t given the option to reset your password, it may be that you have not yet been added to the account. Please ask your account administrator to add you as a user.

‍

Q: Still need a hand?

A: We’re here to assist via email or live chat—whatever works best for you! Looking for quick answers? Check out our help articles for step-by-step guides and troubleshooting tips, as well as chat access. If you're setting up your Deed account or already logged in, just click the help icon at the bottom right of your screen. Once your account is set up, you’ll also have access to additional support whenever you need it.